Privacy Policy

Your privacy matters to dewi99. This policy explains how we collect, use, protect, and handle your personal information with the highest security standards.

Last Updated: January 1, 2026 | Effective Date: January 1, 2026

1. Introduction

dewi99 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://dewi99.cam and use our online gaming services.

We understand that privacy is important to you, and we take our responsibility to protect your personal data seriously. This Privacy Policy applies to all users of dewi99 services and should be read in conjunction with our Terms and Conditions.

By accessing our website, registering an account, or using any of our services, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with our data handling practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you register an account on dewi99, we collect the following personal information directly from you:

  • Identity Information: Full legal name, date of birth, nationality, and government-issued identification number (KTP, passport, or driver's license number)
  • Contact Information: Email address, mobile phone number, residential address, and postal code
  • Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), transaction history, deposit and withdrawal records
  • Account Credentials: Username, password (encrypted and not readable by our staff), security questions and answers
  • Verification Documents: Copies of government-issued photo ID, proof of address documents (utility bills, bank statements), proof of payment method ownership

2.2 Information Collected Automatically

When you access and use dewi99 services, we automatically collect certain technical and usage information:

  • Device Information: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, device identifiers
  • Usage Data: Pages visited, time spent on pages, click patterns, games played, bet history, login times and frequency, referral source
  • Location Data: General geographic location derived from IP address (city and country level, not precise GPS coordinates)
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

  • Payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) confirming transaction details
  • Identity verification services used for KYC compliance
  • Game providers (Pragmatic Play, Evolution Gaming, Microgaming) sharing gameplay statistics
  • Fraud prevention services providing risk assessment data

3. How We Use Your Information

dewi99 processes your personal information for the following specific purposes:

3.1 Service Provision and Account Management

  • Create, maintain, and manage your dewi99 account
  • Process deposits, withdrawals, and other financial transactions
  • Provide access to sports betting, casino games, slots, and other gaming services
  • Manage bonuses, promotions, and loyalty programs
  • Provide customer support and respond to your inquiries

3.2 Legal and Regulatory Compliance

  • Verify your identity and age (21+ requirement for Indonesian users)
  • Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Respond to legal requests from law enforcement or regulatory authorities
  • Enforce our Terms and Conditions and other policies

3.3 Security and Risk Management

  • Monitor for suspicious account activity and unusual betting patterns
  • Detect and prevent bonus abuse, collusion, and other forms of cheating
  • Protect against unauthorized access, hacking attempts, and security breaches
  • Implement responsible gaming measures and identify problem gambling behavior

3.4 Service Improvement and Communication

  • Analyze usage patterns to improve website functionality and user experience
  • Personalize content and game recommendations based on your preferences
  • Send transactional emails (account confirmations, withdrawal notifications, security alerts)
  • Send promotional communications about new games, bonuses, and special offers (with your consent)
  • Conduct customer satisfaction surveys and gather feedback

4. Legal Basis for Processing

dewi99 processes your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to provide the gaming services you requested and to fulfill our Terms and Conditions
  • Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, and age verification requirements
  • Legitimate Interests: Processing is necessary for our legitimate business interests in preventing fraud, ensuring platform security, improving services, and communicating with users
  • Consent: Where required by law, we obtain your explicit consent before processing your data for marketing purposes or using non-essential cookies

5. Information Sharing and Disclosure

dewi99 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who perform functions on our behalf:

  • Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay for processing deposits and withdrawals
  • Gaming Software Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and other game studios to deliver gaming content
  • Identity Verification Services: Third-party KYC providers to verify your identity and age
  • Cloud Hosting Providers: Secure data centers that host our servers and store encrypted data
  • Customer Support Tools: Live chat and email support platforms

All service providers are contractually bound to maintain confidentiality and use your information only for the specific purposes we authorize.

5.2 Legal and Regulatory Requirements

We may disclose your information when legally required or to protect our rights:

  • In response to valid legal requests from law enforcement, government authorities, or courts
  • To comply with applicable laws, regulations, or legal processes
  • To protect the rights, property, or safety of dewi99, our users, or the public
  • To enforce our Terms and Conditions or investigate potential violations
  • In connection with the sale, merger, or acquisition of our business (with appropriate safeguards)

5.3 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, for example when you authorize us to share your gameplay statistics with social media platforms.

6. Data Security

dewi99 implements robust technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

6.1 Technical Security Measures

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
  • Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with 24/7 monitoring
  • Password Protection: Your password is hashed using advanced cryptographic algorithms and cannot be read by our staff
  • Two-Factor Authentication: Optional 2FA available to add an extra layer of account security
  • Firewall Protection: Multi-layered firewalls protect against external threats and unauthorized access attempts
  • Regular Security Audits: Independent third-party security firms conduct regular penetration testing and vulnerability assessments

6.2 Organizational Security Measures

  • Access to personal data is restricted to authorized personnel only, on a need-to-know basis
  • All employees handling personal data undergo regular security and privacy training
  • Strict confidentiality agreements bind all staff members and contractors
  • Regular data backup procedures ensure business continuity and disaster recovery

6.3 Your Security Responsibilities

While we implement strong security measures, you also play a crucial role in protecting your account:

  • Create a strong, unique password and do not share it with anyone
  • Enable two-factor authentication for enhanced protection
  • Log out after each session, especially on shared or public devices
  • Keep your contact information updated so we can reach you about security matters
  • Report any suspicious activity or unauthorized access immediately to [email protected]

7. Data Retention

dewi99 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Active Account Data

While your account remains active, we retain all personal information, transaction records, and gaming history to provide ongoing services and comply with legal obligations.

7.2 Closed Account Data

After account closure, we retain certain information for the following periods:

  • Identity and KYC documents: 5 years from account closure, as required by anti-money laundering regulations
  • Financial transaction records: 5 years for tax and financial audit purposes
  • Gaming history and bet records: 3 years to resolve potential disputes and comply with gaming regulations
  • Support correspondence: 2 years to maintain service quality and training records

7.3 Data Deletion

After the applicable retention period expires, we securely delete or anonymize your personal information so it can no longer identify you. You may request early deletion of certain non-essential data by contacting our privacy team, subject to legal retention requirements.

8. Cookies and Tracking Technologies

dewi99 uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you on return visits and remember your preferences.

8.2 Types of Cookies We Use

  • Essential Cookies: Required for website functionality, including account login, secure connections, and transaction processing. These cannot be disabled.
  • Performance Cookies: Collect anonymous usage statistics to help us understand how visitors interact with our site and identify areas for improvement.
  • Functionality Cookies: Remember your preferences such as language settings, display options, and previously viewed games.
  • Targeting/Advertising Cookies: Track your browsing behavior to deliver relevant promotional content and measure campaign effectiveness. These require your consent.

8.3 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect website functionality and prevent you from using certain features.

9. Your Privacy Rights

As a dewi99 user, you have the following rights regarding your personal data:

9.1 Right to Access

You may request a copy of the personal information we hold about you. We will provide this in a commonly used electronic format within 30 days of your request.

9.2 Right to Correction

If any of your personal information is inaccurate or outdated, you can update it directly through your account settings or request correction by contacting support.

9.3 Right to Deletion

You may request deletion of your personal data, subject to legal retention requirements for financial records, KYC documents, and anti-fraud purposes. Some data must be retained by law for 3-5 years after account closure.

9.4 Right to Restrict Processing

You may request that we limit how we use your personal information in certain circumstances, such as while disputing data accuracy or when legal retention periods have expired.

9.5 Right to Data Portability

You can request a machine-readable copy of your personal data to transfer to another service provider.

9.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time by unsubscribing from promotional emails or contacting support.

9.7 Right to Withdraw Consent

Where we process your data based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing conducted before withdrawal.

9.8 Exercising Your Rights

To exercise any of these rights, contact our privacy team at [email protected] with your request. We will respond within 30 days and may require identity verification before processing your request.

10. Children's Privacy

dewi99 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from anyone under 21 years of age.

If we become aware that a user is underage, we will immediately suspend the account, prevent further access to services, and delete all associated personal information from our systems. Any deposits made by underage users will be forfeited and may be donated to problem gambling prevention charities.

Parents and guardians concerned about underage access should use internet filtering software to block access to online gambling sites. If you believe an underage individual has accessed dewi99, please report this immediately to [email protected].

11. International Data Transfers

dewi99 operates internationally, and your personal information may be transferred to, stored, and processed in countries outside Indonesia where our servers, service providers, or business partners are located.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy. These safeguards may include:

  • Standard contractual clauses approved by international data protection authorities
  • Selecting service providers in countries with adequate data protection laws
  • Implementing additional technical and organizational security measures

By using dewi99 services, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.

12. Changes to This Privacy Policy

dewi99 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

Material changes to this Privacy Policy will be communicated through:

  • Email notification to your registered address
  • Prominent notice on the dewi99 homepage
  • Pop-up notification upon your next login

Continued use of dewi99 services after notification of changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using our services and close your account.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected] (Privacy inquiries will be forwarded to our Data Protection Officer)
  • Live Chat: Available 24/7 through the website for urgent privacy concerns
  • Response Time: We aim to respond to all privacy-related inquiries within 48 hours, with full resolution within 30 days

For formal data protection complaints or if you are unsatisfied with our response, you may also contact the relevant data protection authority in your jurisdiction.

Your Privacy Commitment

At dewi99, protecting your privacy is not just a legal obligation - it's a fundamental commitment. We invest heavily in security technology, staff training, and compliance processes to ensure your personal information remains confidential and secure. While we implement industry-leading protections, your cooperation in maintaining strong passwords and reporting suspicious activity helps create a safer environment for all users. If you ever have privacy concerns, our support team is available 24/7 to assist you. Read our complete Terms & Conditions for additional information about your rights and responsibilities as a dewi99 user.

Privacy Protection Highlights

How dewi99 safeguards your personal information

256-bit SSL Encryption

Bank-grade encryption protects all data transmitted between your device and our servers. The same security technology used by major financial institutions worldwide.

Strict Access Controls

Your personal data is accessible only to authorized personnel on a need-to-know basis. All staff undergo regular security training and sign confidentiality agreements.

Secure Data Centers

Information stored on encrypted servers in secure facilities with 24/7 monitoring, physical access restrictions, and redundant backup systems.

Regular Security Audits

Independent third-party security experts conduct regular penetration testing and vulnerability assessments to identify and address potential risks.

No Data Selling

We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your data belongs to you, not advertisers.

Your Privacy Rights

Exercise your rights to access, correct, delete, or port your personal data at any time. Contact our privacy team for assistance with data requests.

Questions About Your Privacy?

Our team is available 24/7 to address your privacy concerns and data protection questions.

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